Refund policy

Returns

We want you to be confident in your UNBell purchase. If you decide it isn’t right for you, you may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be in substantially the same condition in which it was received and include all original components, accessories, and packaging. Proof of purchase is required.

To request a return, contact us at returns@unbell.com before sending your product back.

Approved returns should be sent to:

UNBell
10218 Clow Creek Rd, Unit A
Plainfield, IL 60585

Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs on returns that are not the result of a product defect, shipping damage, missing component, or fulfillment error by UNBell.

For your convenience, UNBell may provide a prepaid return shipping label. If we provide a prepaid label for a standard return, the cost of return shipping will be deducted from your refund.

Because UNBell products can be heavy, return shipping costs may vary significantly depending on the product configuration, package weight, and destination.

Original shipping charges, if any, are non-refundable.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order when it arrives. If your order arrives damaged, contains a defective component, is missing a component, or you receive an incorrect item, contact us as soon as possible at returns@unbell.com.

Please include your order number and, when applicable, photographs of the damaged or defective item and packaging so we can evaluate the issue.

UNBell will make it right at no cost to you. Depending on the situation, we may provide replacement parts, replace the affected product, arrange return shipping, or provide another appropriate resolution.

In many cases, a damaged or defective component can be replaced without requiring the entire UNBell to be returned.

Condition of Returned Products

Returned products must include all components originally included with the purchase.

Products that are returned with missing components, excessive wear, damage resulting from misuse, or damage caused by inadequate return packaging may be subject to a reduction in the refund amount based on the condition of the returned product.

Normal inspection and reasonable handling necessary to evaluate the product will not, by itself, make an item ineligible for return.

Final Sale Items

Gift cards are not returnable.

Products specifically identified as Final Sale at the time of purchase are not eligible for standard returns, except where required by law or in the case of a defective or damaged product.

Exchanges and Configuration Changes

UNBell is designed as a modular system. If you would like to change or expand your UNBell configuration, there is generally no need to return your existing product.

Additional compatible UNBars, handles, and other components may be purchased separately to modify or expand your current setup.

If you are unsure which components you need, contact us at returns@unbell.com and we’ll be happy to help.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method, less any applicable return shipping charges or other deductions described in this policy.

Please allow up to 10 business days after approval for us to process your refund. Your bank or credit card provider may require additional time to post the refund to your account.